Bolt Operations Ongoing Despite License Renewal Hurdles

Despite the National Transport and Safety Authority (NTSA) failing to renew its operating license, online taxi provider Bolt says its services in the country are continuing uninterrupted.

Bolt maintains in a statement to newsrooms that their operating license is still valid, assuring their customers of uninterrupted operations.

”Bolt would like to clarify that our operations are ongoing, uninterrupted, and our existing license remains legally valid. We want to reassure all customers on our platform that our services are still accessible nationwide, and we are committed to providing drivers with earning opportunities and affordable services to everyone,“ read the statement by the taxi provider.

It has cited the NTSA Act, which permits the company to operate.

”According to Section 32(4) of the NTSA Act, we are permitted to continue operating until the license application process is officially determined,” the Estonian-based firm said.

“The NTSA Act states that If on the date of the expiration of a license, proceedings are pending before the Authority on an application by the licensee for the grant to him of a new license, the existing license shall continue in force until the application is determined,” it continued.

The ride-hailing platform recently revealed that it is renewing its license with the regulator.

The NTSA last week declined to renew Bolt’s operating license in Kenya until a number of driver complaints, including booking fees and illegal commission charges, were resolved.