Driver Selfie Check on The Bolt to Increase Safety

A driver selfie check feature has been introduced by the online ride-hailing service Bolt as part of efforts to improve passenger safety and the art account sharing and driver impersonation.

Once online, drivers will be asked to take a selfie to confirm their identity and make sure that the information provided in the app matches the shared photos.

Drivers whose selfies don’t match previously shared details will be prohibited from providing services on the app until their details are verified, according to a statement released by Bolt on Monday.

“The safety of riders and drivers on our platform remains of utmost priority. This is why Bolt continues to innovate and provide superior safety features. Our mission revolves around offering affordable, quality and safe services and through this new driver selfie check feature, we aim to offer a safe rider mobility experience to all users on our platform,” said Bolt country manager Lina Ndung’u.

“The new feature will discourage driver impersonation and continue to strengthen our mobility service by enhancing the safety of riders,” she said.

The drive and car verification feature, which enables riders to check and confirm that the driver and car that picks them up is the same as the one displayed on the app, is one of the other safety features that have previously been incorporated on the platform.