KRA Embraces Zoom, Skype & Google Hangouts for Alternative Dispute Resolution

Kenya Revenue Authority has introduced online Alternative Dispute Resolution (ADR) sessions as a safety measure for taxpayers during the COVID-19 pandemic, through undisrupted virtual facilities.

“KRA can now connect with taxpayers and their agents from the comfort of their offices or homes through video/teleconferencing technology applications such as Zoom, Skype or Google hangouts to ensure business continuity, whilst keeping the safety and security of these platforms in mind,” Deputy Commissioner for Tax Dispute Resolution Rispah Simiyu said.

She added: “KRA has not been left behind in the use of technology as a business continuity model. We encourage parties with tax disputes, i.e. assessing Commissioners and taxpayers together with their agents to continue engaging virtually under the ADR framework. ADR is cost-effective, presents an opportunity for faster resolution of tax disputes, improves compliance and preserves the relationship between the disputants.”

The virtual facilities now bring together the taxpayer, the assessing Commissioner and a facilitator who chairs the session making it possible for disputes to be heard and solutions offered without physically attending ADR sessions.

Additionally, the online session is cost-effective and convenient to taxpayers as it covers a larger geographical area with the option of multiple individuals at different locations dialing in.

ADR was rolled out in June 2015 to complement litigation by providing an amicable and timely settlement of tax disputes. Since its roll-out, ADR has seen an increase in efficient and amicable settlement of disputes.

The 2018/2019 financial year saw the sharpest spike in ADR applications where 502 applications were received.

Of the 502 applications received, 237 cases with a revenue yield of Kshs8.102 billion were successfully resolved.

The increase in the number of applications and resolution rates indicates that ADR has increasingly gained acceptance, traction and public confidence thereby becoming a preferred avenue for tax dispute resolution.